CryptoSigns maintains full ownership of the products until full payment has been obtained
It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or colour of a product, removing an item, changing the delivery address or payment method.
Please allow 24-48 hours for order processing. Orders will usually ship within 48 hours, and we attend to each order as quickly as possible.
The normal delivery time from the package has left our warehouse is:
- 2-4 days to Australia / NZ
- 7-10 days to North America
- 10-12 days to UK / Europe
- 10-15 days to the remaining destinations
Our shipping partners are FedEx, DHL, Toll Global, EMS and Australia Post.
The freight charge depends on your delivery address.
We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund.
When we receive the product, we will refund the value of the purchased the product, but not the original freight.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
How much is the freight & TAX charge?
We ship all over the world, and the freight charge depends on your delivery address and your purchase amount. Total fright charges will be calculated during checkout.
All prices shown on Cryptosigns are inclusive of Australian GST (where applicable) and exclusive of all other taxes and duties. The onus is on the customer to check if a tax or duty will be imposed by your local government. Cryptosigns will not be held liable for any taxes or duties regarding sales made on its website or affiliated services.
How to return a product
Please note that when you return a product it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund. Furthermore, a detailed description of the problem is necessary – if you have a claim. Remember to provide us with a receipt for your freight charges if we have to reimburse them.
Please enclose a return form with the returned products. You can download the return form here.
Our return address is:
346 Johnston Street Abbotsford
VIC Australia 3067
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we have received the returned products, we will inspect them and process the refund within 48 hours.