Browse F.A.Q. Topics
WHY ARE YOUR PRICES IN BTC ONLY?We pride ourselves on being a Bitcoin only store. We would like to encourage spending of Bitcoin which will build the community and the future of money.
DO YOU SHIP INTERNATIONALLY?Yes. Cryptosigns is able to ship to more than 50 countries. Please contact us if there are no shipping options for your country.
WHAT IS YOUR RETURN POLICY?We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products. If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. When we receive the product, we will refund the value of the purchased the product, but not the original freight. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund. You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach our warehouse. Please ensure you pack the return safely to prevent any damage to the products or boxes.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?Please allow 24-48 hours for order processing. Orders will usually ship within 48 hours, and we attend to each order as quickly as possible. The normal delivery time from the package has left our warehouse is:
- 2-4 days to Australia / NZ
- 7-10 days to North America
- 10-12 days to UK / Europe
- 10-15 days to the remaining destinations